Common problems and fixes
| Problem | What you see | Fix |
|---|---|---|
| Invalid code | Code not recognised | Copy and paste it; check spaces, capitals and the expiry date |
| Deposit below the minimum | No bonus after deposit | Ask support before you play; topping up rarely triggers it afterwards |
| Excluded payment method | Deposit credited, no bonus | Use a card or bank transfer next time; e-wallets are often excluded |
| Country not eligible | Offer missing or greyed out | Check the offer terms for Ireland; some offers are country-specific |
| Duplicate account flag | Bonus blocked or account frozen | One account per person, household and device is the usual rule |
| Max bet broken | Bonus and winnings removed | Keep to the stake cap, often €5, until the wagering is done |
Checklist before you claim
- Read the offer terms: minimum deposit, code, eligible payment methods and countries.
- Opt in where the casino asks you to, before the deposit.
- Note the wagering, time limit and maximum bet.
- Play eligible games only; check the game weighting.
- Screenshot the offer and your deposit in case you need to raise it with support.
If it still does not work
Contact live chat before you place a bet, give the offer name, the time of your deposit and the method used, and ask for the reply in writing. If the casino refuses an offer it advertised, its licensing regulator's complaints route is your next step; a weak licence gives you little leverage, which is one more reason to check the licence first.
Our guide to customer support at new casinos covers how to raise a problem so it gets solved.